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Planned Emergency Change: CHG1907647
Status: Resolved
Locations affected: All States (nationwide)
Start date / time: Fri 31/07/2026 1am - 6am
Description: Mobile services nationwide may experience service degradation due to a software upgrade being implemented overnight.
The impact will only apply to data services; there will be no impact to 000 calls.
Service degradation may last the entire period from 12am to 6am.
Updates: Customers are advised to restart their phone or toggle flight mode to restore network session.
Estimated time of restoration: 6am
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Planned Emergency Change: CHG1906411
Status: Resolved
Locations affected: All States (nationwide)
Start date / time: Wed 22/07/2026 12am - 6am
Description: Mobile services nationwide may experience service degradation due to a software upgrade being implemented overnight.
There will be no impact to 000 calls.
Service degradation may last the entire period from 12am to 6am.
Updates: Customers are advised to restart their phone or toggle flight mode to restore network session.
Estimated time of restoration: 6am
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Major Incident: INC32377380
Status: Open
Locations affected: All States (nation wide)
Start date / time: Friday, 6 March 2026 - 15:45 AEDT (UTC+11)
Description: Mobile services nationwide may be experiencing service degradation resulting in no data flow-
Vocus engineers are proactively working to clear stuck sessions and restore connectivity.
Updates: Customers are advised to restart their phone or toggle flight mode to restore network session.
Estimated time of restoration: TBC