Dodo will no longer be managing Fetch services. Your Fetch account is being transitioned so that Fetch can manage your service directly going forward.
You don’t need to do anything right now.
- On 18 March 2026, your service, account and contact details will be securely transferred to Fetch.
- Fetch will then contact you directly via email.
- In that email, you’ll be asked to complete your service setup with Fetch, including agreeing to their T&Cs, confirming details and providing credit card payment information.
- You’ll be able to keep your existing Fetch box, your subscriptions, content purchases, and any recordings on your Fetch Mighty.
You must respond to the fetch email and go through their standard sign up process to keep your service active.
You will need to Opt Out.
- Click the Opt Out link in the email you received and complete the form.
- If you opt out, your Fetch service will be disconnected on 18 March 2026.
- After that date:
- Your Fetch subscription and box will stop working.
- Any purchased content or existing recordings will be removed.
- Your Dodo internet service will not be affected.
- The set top box is yours to keep. If you don’t want it, please dispose of it responsibly via e waste recycling.
Yes. If you previously opted out but now wish to retain your Fetch service, you can re-subscribe by following the below steps:
- Reboot their STB after 18th March 2026
- Visit: https://www.fetchtv.com.au/activate and complete the sign-up steps to create an account directly with Fetch.
- At the end of the online sign-up process, an Activation Code will be provided.
- On the STB, enter the Activation Code provided in the online sign-up process.
- Follow the rest of the on box welcome process.
- Customer has now successfully completed the process.
Your nbn Internet Service will continue to work, regardless of whether you transition you fetch service or not.
I have multiple Fetch services, if I don’t want my services migrated do I need to opt out for each one?
Yes. If you have multiple Fetch services, and don’t want any of them migrated, you will need to complete the Opt Out form for each service, using the link in the email.