What to do in a gas emergency

In case of a serious emergency, immediate threat to life or fire, call 000.

If it is safe to do so:

  • Try to extinguish flames using a fire blanket or an appropriate extinguisher
  • Turn off the gas at the gas meter or cylinder

Never ignore your senses

If you smell gas take the following precautions:

  • Extinguish all flames and do not smoke or strike matches
  • Do not operate electrical switches or devices inside a dwelling open doors and windows to ventilate the area
  • Keep people away from the affected area
  • Turn off the gas at the meter (natural gas users) or at the tank or cylinder (LP gas users) but only if safe to do so
  • For gas emergencies anywhere in Victoria, including gas leaks call the Gas Distributor for your area, on the the gas leaks number below at any time

Reporting gas leaks or other gas emergencies

Gas incidents are quite rare but do occur from time to time. To report gas leaks or other gas emergencies call your local gas distributor on thier Gas Leaks and Emergencies number (below) at any time.

Victorian Gas Distributors

Multinet Gas
SP Ausnet

NSW Gas Distributors

Jemena Gas Networks
Central Ranges Pipeline
Envestra Gas (AGN)
Envestra Gas (AGN)
Albury Gas (AGN)

Alternate contact options

Energy Safe Victoria
Plumbing IndustryCommission Victoria