What to do in a gas emergency

Never ignore your senses

In case of a serious emergency, immediate threat to life or fire, call 000.

If you smell gas take the following precautions:

  • Extinguish all flames and do not smoke or strike matches
  • Do not operate electrical switches or devices inside a dwelling open doors and windows to ventilate the area
  • Keep people away from the affected area
  • Turn off the gas at the meter (natural gas users) or at the tank or cylinder (LP gas users) but only if safe to do so
  • For gas emergencies anywhere in Victoria, including gas leaks call the Gas Distributor for your area, on the the gas leaks number below at any time

If it is safe to do so:

  • Try to extinguish flames using a fire blanket or an appropriate extinguisher
  • Turn off the gas at the gas meter or cylinder

 

Reporting gas leaks or other gas emergencies

Gas incidents are quite rare but do occur from time to time. To report gas leaks or other gas emergencies call your local gas distributor on thier Gas Leaks and Emergencies number (below) at any time.

 

Victorian Gas Distributors

  Distribution Zone
(Areas Served)
Map MIRN Prefixes Gas Leaks
and Emergencies
Online Faults Info General Number
Multinet Gas
unitedenergy.com.au
Inner, Melbourne &
outer East Melbourne,
the Yarra Ranges &
South Gippsland
View
531 132 691 Click here 1300 131 689
Envestra
envestra.com.au
North & South Eastern
Melbourne and Northern &
Eastern Victoria
View
532 1800 676 300 n/a 03 9463 8222
SP Ausnet
sp-ausnet.com.au
Central & Western
Victoria
View
533 136 707 n/a 03 9463 8222

 

NSW Gas Distributors

  Distribution Zone
(Areas Served)
Map MIRN Prefixes Gas Leaks
and Emergencies
Online Faults Info General Number
Jemena Gas Networks
Jemena.com.au
Sydney, Newcastle, the Central Coast and Wollongong, Central West, Central Tablelands, South Western, Southern Tablelands, Riverina and Southern Highlands regions. n/a 52 131 909 N/A 1300 137 078
Central Ranges Pipeline Tamworth n/a 52 131 909 n/a 1300 137 078
Envestra Gas (AGN) Wagga Wagga, Gundagai, Temora, Cooma, Henty, Culcairn, Walla Walla, Bombala, Tumut n/a 52 1800 427 532 n/a 03 9463 8222
APT All Gas (AGN) Tweed Heads n/a 52 1800 427 532 n/a 03 9463 8222
ACTEW/AGL Canberra, Queanbeyan n/a 52 131 909 n/a 13 18 86
Albury Gas (AGN) Moama, Tocumwal, Finley, Cobram, Barooga, Mulwala, Jerilderie, Deniliquin, Berrigan, Albury, Howlong n/a 52 1800 676 300 n/a 03 9463 8222

 

Alternate contact options

Energy Safe Victoria
esv.vic.gov.au
Energy Safe Victoria (ESV) is the independent technical regulator
responsible for electricity, gas and pipeline safety in Victoria.
1800 652 563
Plumbing Industry
Commission Victoria
pic.vic.gov.au
Administer the licensing and registration system for plumbers,
and promote and enforce plumbing standards across Victoria.
1300 815 127