Dodo aims to be an exceptional service provider who places the safety and wellbeing of its customers above all else.
If you feel you are not safe please call emergency services on 000.
Our family and domestic violence policy has been developed in recognition of our role in assisting customers in need.
We aim to:
- Individually manage customers affected by family and domestic violence with consideration given to hardship, utility relief grants and concessions.
- Protect information about customers affected by family violence is secure and confidential.
- Ensure that processes are in place to avoid customers having to repeat disclosure of their circumstance.
- Provide for continuity of service.
- Ensure information is provided to customers on energy efficiency, dispute resolution processes and payment options.
- Refer customers who may be affected by family and domestic violence to specialist services.
- Implement the Essential Services Commission’s Family Violence requirements.
Our policies can be reviewed below, and we will ensure that all employees are made aware of our commitment to assist those customers who are in need.
Download Dodo Family Violence Policy
Dodo Family Violence Policy (pdf)
National
| Support services | Contact details |
|---|---|
| Emergency | 000 |
|
National 1800 RESPECT Support available 24/7 for people experiencing sexual assault, domestic or family violence. |
|
|
Lifeline A 24-hour crisis support and suicide prevention service. |
13 11 14 www.lifeline.org.au |
Victoria
| Support services | Contact details |
|---|---|
|
The Lookout Assistance and resources for Victorian family violence workers and other professionals. |
www.thelookout.org.au |
|
WIRE A support and referral service run by women and non-binary people for women, non-binary and gender-diverse people. |
1300 134 130 www.wire.org.au |
|
Safe Steps A 24/7 family violence response centre. |
1800 015 188 www.safesteps.org.au |
NSW
| Support services | Contact details |
|---|---|
|
NSW Domestic Violence Helpline A 24/7 counselling and referral service for women experiencing domestic and family violence. |
Queensland
| Support services | Contact details |
|---|---|
|
DV Connect Assistance for Queenslanders to find pathways to safety away from domestic, family and sexual violence. |
1800 811 811 www.dvconnect.org |
South Australia
| Support services | Contact details |
|---|---|
|
Domestic Violence Crisis Line A service for women and children experiencing domestic and family violence. |
1800 800 098 www.womenssafetyservices.com.au |