Network status

Having trouble with your nbn® or mobile service? Find all the important information about our network here

Before trying our troubleshooting steps, we recommend checking the nbn co service status page

NBN CO SERVICE STATUS

You can also check our internet Network Status information page.

If you are having trouble with your mobile service, we recommend checking the Optus service status page

OPTUS SERVICE STATUS

Still experiencing issues? Try our support information pages

I can’t connect to the internet

My internet service is slow

I am experiencing dropouts

I am having issues with my mobile service

Full list of current outages

If you need further support, chat with our Internet Technical Support team. Click here for operating hours.