You can view, download or print your current bill and previous bills (invoices) by using the Dodo App.
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What should I do if I don’t understand a charge on my invoice?
Automatic payments
Set up a direct debit from your nominated credit/debit card to automatically pay your Dodo account each month.
Simply login to MyDodo and manage via update payment details under Quick links on your dashboard page.
Then follow the prompts to update your payment details.
Please ensure that funds are available on the due date of your bill to avoid possible service disruption.
Manual Payments
If you have missed a payment and need to make a one off payment, click here to find out how to make a payment online.
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1. Log into MyDodo and select Make a payment from the Quick links section.
2. Select the service with a balance owing that you wish to pay
3. Payment will be taken from your primary payment method, please review the payment details and ensure all is correct.
If you are having difficulty making a payment, visit MyDodo and click the Payment extension link to see what options are available to you.
How do I change my plan?
How long does it take?
Plan upgrades will take immediate effect, while plan downgrades will occur at the end of your current billing period.
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I am moving home. How do I move my Dodo nbn service with me?
5GB of additional data
If you have run out of data, you can buy 5GB of data for only $10.
If your plan includes Data Banking and you don’t use all of the 5GB top-up within your billing cycle, the remaining top up data will roll-over to the following month.
Learn more about Data Banking here.
Add $100 International Call Credit
Get an additional $100 credit towards international calls. Click here for a list of included destinations
Please note that unused international calling credit does not roll-over to the next month.
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You can purchase one of the below Dodo mobile add-ons using MyDodo, select your mobile service then click the Buy Add On button.
| Add-on | What you get | Price | Renewal |
|---|---|---|---|
| Data Pack | 5GB additional data | $10 | One-off |
| International Talk Pack | $100 worth of International Call Credit | $5 | One-off |
*If you are unable to see Dodo mobile add-ons in MyDodo, then they are not available on your current plan.
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A $10 Late Payment Fee may apply to nbn® and mobile services if your bill remains unpaid 3 days after the due date.
How does the fee work?
The fee is avoidable if you pay your bill on (or before) the due date.
It will appear as a separate charge on your account.
It will be added to your outstanding balance and collected in your next billing cycle.
You can view your bill online via MyDodo and the Dodo App.
Will I be notified before a fee is charged?
Yes. You’ll receive reminders and notifications to help you pay before the fee applies.
If you’re experiencing difficulty paying, please contact us—support options are available.
Updating your payment method
You can update or change your payment method by using MyDodo, simply login and follow these steps:
It may take up to 15 minutes for your updated card to display in MyDodo.
If you have more than one Dodo product/service, you will need to repeat these steps to update the payment method on each individual account.
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As part of an Australian government policy, a new development fee was introduced on April 1, 2016 whereby the costs linked with building new telecommunications networks would be handed down to households and developers.
The new development fee applies to installations at properties where no phone or internet infrastructure has been installed. In most cases this is due to the property being a new development.
If your connection is subject to a new development fee you will be advised when signing up to Dodo nbn.
To sign up for dodo nbn, you will be required to pay a new development fee of $300. You have the option to either pay the full amount upfront or make the first instalment payment if you choose the instalment payment option.
Need a little help?
If you are having difficulty making a payment, visit MyDodo and click the Payment extension link to see what options are available to you.
If you need additional support our Financial Hardship Policy provides a variety of additional options to help get you back in control.
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We are unable to put billing on hold or suspend accounts.
Disconnecting your services early may incur cancellation fees and/or the loss of your phone number or email address.
However, if you are experiencing difficulties paying your bill our Payment Extension options may help.
If you need additional support our Financial Hardship Policy provides a variety of additional options to help get you back in control.
You can choose to download and complete our Statement of Financial Position Form and return it to financialhardship@dodo.com.au or contact us by phone:
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First, login to MyDodo and check your monthly invoice.
Your invoice will give you an itemised account of all your recent activity and can help explain any unknown charges.
If you still don't understand the charges, you can raise a Support Request via your MyDodo account by clicking the Raise a support request quick link.
If you are unable to create a MyDodo case please click here.
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If you’ve closed your Dodo account and your final bill shows a credit balance, you may be entitled to a refund. Here’s what you need to know:
Eligibility
Contact Us
Reach out to our customer service team to arrange reimbursement. We’ll verify your details and process your refund.
Unclaimed Money
If a significant amount of time (12 months and over) has elapsed since your account was closed and the credit remains unclaimed, the funds may have been transferred to the Victorian State Revenue Office (VSRO) in line with regulatory obligations.
If you have monies held with the Victorian State Revenue Office, you can apply for a refund with the Victorian State Revenue Office directly. Dodo have no control or ability to initiate a refund.
Funds that are held in trust by the Victorian State Revenue Office are available to search via the public register.
For more information about unclaimed money visit https://www.sro.vic.gov.au/unclaimed-money