Setup & Help

We will send an activation QR code as soon as your eSIM service is ready. Please ensure that your device remains connected to a stable Wi-Fi connection.

New Number

• You should receive a code within a few minutes.

Keeping Your Number

• You will receive an activation QR code as soon as the transfer is complete.
• Most transfers are ready within a few minutes, but can sometimes take longer (4 hours up to 2 business days in some cases)*.
• Your current service will remain active until the transfer is completed.

*Requests submitted outside standard porting hours (Mon–Fri 8am–8pm, Sat 10am–6pm AEST, excl. public holidays) will process the next operating day.

Activation:

1. Open the email with QR Code
2. Scan the QR code using one of the options below;
   1. Open the QR code on another device (tablet, computer, phone, etc.) and scan it using your phone’s camera.
   2. Open the QR on your device:
      • Android users tap the QR code, then tap then using the menu button (3 vertical dots on the top right of the screen) select “Recognise QR codes” to proceed.
      • iOS users use the mail app, then tap and hold the QR code to proceed.
   3. Print the QR code and scan it using your phone’s camera.
3. Your phone will prompt you to install the eSIM.
4. Follow the on screen instructions to complete activation.
5. Your all done and good to go!

• Check your emails junk/spam folder
• Confirm your email address
• If you still can’t find it, contact us here to have it reissued.

Having trouble with the eSIM QR code?

Try a different setup method or:

• Check Wi-Fi connection
• Restart your phone
• Update your device software
• Try scanning the code under brighter lighting

Still not working? Contact us here for a new QR code.

Common causes:

• No Wi-Fi connection
• Poor scan quality
• Device not compatible

Try:

• Clean camera lens
• Increase brightness
• Restart device
• Re-check device compatibility

Common causes:

• Your email app is blocking images
• The email did not load correctly
• A device or browser compatibility issue is preventing the QR code from displaying

Try the following:

• Open the email in a web browser using your webmail account (e.g., Outlook or Gmail)
• Refresh or reload the email
• Forward the email to another email account and open it there
• Use a different device to view the email
• Ensure images are enabled in your email app or browser

This can happen if:

• The QR code was already activated
• It was cancelled during a swap
• It didn’t scan properly
• Restart your device and try again

If it still fails, contact us here to request a replacement QR code.

Try:

• Reconnect to Wi-Fi
• Restart your device
• Update phone software
• Toggle airplane mode on/off