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Security and privacy

 

Follow these tips to help protect your devices, accounts, and personal information online:

  • Use strong, unique passwords for each device, account, and online service.
  • Enable multi-factor authentication (MFA) on accounts that support it.
  • Keep your devices, apps, and operating systems updated to help keep them secure.
  • Secure your home Wi-Fi network with a strong password and change it regularly.
  • Avoid accessing online banking or other sensitive services when using public computers or public Wi-Fi networks.
  • Do not open email attachments or click links from senders you don’t recognise or trust.
  • Use email filtering tools to help identify and block suspicious or malicious messages.
  • Only download software and apps from trusted sources, such as official app stores or authorised software providers.
  • Install and maintain antivirus software to help protect your devices from malware and other security threats.

Learn more

For more information about online security, visit the Australian Cyber Security Centre (ACSC): https://www.cyber.gov.au/

 

To help protect your account and personal information, we offer multi-factor authentication (MFA).

Multi-factor authentication is a secure process for us to confirm you’re you when logging into your My Dodo account, or when requesting or making changes to your mobile and/or internet account via our Dodo Team.

Each time, we’ll send you a code to the mobile number or email address we have for you.  Once you enter the code, you are ready to go.

Adding in the use of a code provides an extra layer of protection when you are accessing or making changes to your account.
 

 

The internet can be a great place for children to learn, play and connect with others. However, it can also expose them to risks such as cyberbullying, scams, inappropriate content and unwanted contact from strangers. The following resources provide guidance and support to help keep children safe online:

 

 

Whenever you are accessing or making changes to your account that involve your financial or personal information, a code will be generated.

This could include logging into MyDodo, adding services, changing your plan, or updating your personal or payment details.

The code will be sent to the mobile number or email address registered on your account. Use the code to verify your identity by entering it when prompted in MyDodo or providing it to the Dodo representative assisting you.