Security and privacy

Following a few simple rules will help to protect you online:

  • Use strong password logins for your devices, as well as any online accounts and services you may use.
  • Keep your devices, programs and operating system up to date to prevent possible exploit attacks.
  • If using a home Wi-Fi network, have a strong password and update it regularly.
  • Avoid doing online banking or other tasks that require personal information when using public computers or Wi-Fi hotspots.
  • Never open email attachments from a source you don’t recognise or are unsure of.
  • Use an email filter to protect yourself from malicious messages.
  • Avoid downloading suspicious files when online.
  • Don’t download applications from third-party download sites or peer-to-peer networks.

You can also install an anti-virus software program to help protect you from many types of malware.

To learn more about anti-virus software visit the Australian Cyber Security Centre.

To help protect your account and personal information, we offer multi-factor authentication (MFA).

Multi-factor authentication is a secure process for us to confirm you’re you when logging into your My Dodo account, or when requesting or making changes to your mobile and/or internet account via our Dodo Team.

Each time, we’ll send you a code to the mobile number or email address we have for you.  Once you enter the code, you are ready to go.

Adding in the use of a code provides an extra layer of protection when you are accessing or making changes to your account.
 

The internet can be a great place for both entertainment and communication, but it is not without potential risk.

Cyberbullying, cyberstalking, child exploitation and more have become more prominent.

It is not uncommon for children as young as 5 to be exposed to the internet. 

There are a number of useful online resources available to help you better understand the possible risks and protect your children.

Online safety

Advice for parents

Advice Overview

Online safety basics

Cyberbullying

Whenever you are accessing or making changes to your account that involve your financial or personal information a code will be generated.

This could involve logging into MyDodo, adding services, changing your plan or updating your personal or payment details.