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eSIM Basics

An eSIM is a digital SIM built into your phone.

Instead of inserting a physical SIM card, you scan a QR code to install the eSim to your device. This means faster activation, no SIM delivery, and no need to swap SIM cards.  

When you order a Dodo eSIM we’ll send you a QR code once it’s ready, just scan it on your phone to finish setup and you’re good to go!* 

*Dodo Mobile eSIM is not compatible with smartwatches or smart wearables.
 

  • Ready in minutes – get connected quickly without waiting for a physical SIM to arrive
  • No physical SIM card – No need for a paper clip, nothing to insert, remove, lose, or replace
  • Easy to switch or add services – change plans or providers without swapping SIMs
  • Supports dual SIM – Potential to use two numbers on one phone (e.g. work and personal)
  • More secure – Unlike a physical SIM card, if your phone is stolen the sim card can’t be removed and re-used
  • Environmentally friendly – no plastic SIM card or packaging waste
     

Most phones released from 2019–2020 onwards support eSIM. Your phone must be eSIM compatible to use this option.

You can check instantly:

  1. Dial *#06# on your phone 
  2. If a 32 digit EID number appears, your device supports eSIM and you’re good to go!

Example EID number


 

All phones listed below or newer — are eSIM compatible.

  • iPhone XS or newer
  • Samsung Galaxy S20 or newer
  • Samsung Galaxy Z Flip / Fold
  • Samsung Galaxy A55
  • Google Pixel 4 or newer
  • Huawei Mate 40 or newer
  • Huawei P40 or newer
  • Motorola Razr (inc. 5G) or newer
  • Motorola G54
  • Oppo Find X3 Pro and X5 / X5 Pro or newer
  • Oppo Reno 5A

Note: List subject to change, not all phones support eSIM—check with your device manufacturer if unsure.

Yes! When signing up, select “Keep my number”.

We’ll handle the transfer process for you.

Most transfers are instant, or complete within 4 hours, but some networks can take up to 2 business days*.

If you prefer a new number, you can select “I want a new number” instead.

*Requests submitted outside standard porting hours (Mon–Fri 8am–8pm, Sat 10am–6pm AEST, excl. public holidays) will process the next operating day.

Signup:

  1. Choose your mobile plan and click BUY NOW 
  2. Select eSIM instead of SIM card
  3. Fill in your details and complete ID verification
  4. Complete payment
  5. You will now receive a confirmation email with a QR code

A stable, secure Wi Fi connection, is required throughout the activation process.