Delayed bill
If it has been a while since you received a bill, it may be temporarily on hold while we resolve an issue. We understand delays can be inconvenient and apologise for the inconvenience.
Our priority is to ensure your bill is accurate. We appreciate your patience while we finalise it.
Below are answers to some common questions, along with options to help you manage payments while you wait.
Why is my bill delayed?
Sometimes our system detects an issue that could affect your bill. When this happens, we may place a temporary bill block on your account while we investigate and resolve the issue before issuing your bill.
In other cases, we may be waiting for information from your energy distributor before your bill can be generated.
Do I need to do anything about my delayed bill?
No action is required at this time.
Our teams are investigating and will issue your bill as soon as possible.
If you are concerned about budgeting while you wait, you can:
- Make interim payments to your account
- Set aside the amount you would normally pay each billing period.
What can I expect when a bill is delayed?
In some cases, you may not receive a bill for several months. Once the issue is resolved, you may receive a larger bill that covers the full period since your last bill.
We will notify you when your bill is ready.
If you need additional time to pay when you receive your bill, we can discuss the support options available to you.
What if I am concerned about receiving a large bill?
To help reduce the impact of a larger bill, you can:
- Make interim payments to your account while you wait.
- Set aside the amount you would normally pay each billing period.
You can also arrange a payment plan based on what you would typically pay. To set up a payment plan, please contact us. You can cancel the plan at any time.
Any interim payments made to your account will be credited to your balance and applied to future bills.
What happens if I receive my bill and cannot pay?
If you receive your bill and cannot pay by the due date, we can help.
Depending on your circumstances, available options may include:
- Extra time to pay through a payment extension.
- A payment plan to spread payments over a longer period.
We encourage you to contact us as soon as possible if you think you may have difficulty paying your bill.
How do I make an interim payment?
You can make an interim payment using any of the following methods:
Select Make a payment on your dashboard to make contributions to your account.
BPAY
Use the BPAY biller code and reference number shown on your most recent bill.
Phone
Call us on 13 36 36 (13dodo) and follow the prompts.
AusPost App
Scan the barcode shown on the payment section of your bill.
Post Billpay
Pay online at www.postbillpay.com.au
Your biller code is 3348. Your unique reference number can be found at the bottom of your invoice.
In Person
Visit your nearest Australia Post Office.
By Mail
Send your cheque with the payment slip attached to
Dodo Power & Gas
P.O. Box 631
Collins St West
VIC 8007
Contact Us
If you have questions about a delayed bill, would like to discuss payment options, or need assistance setting up a payment plan, please contact us.
- Call on 13 36 36
- Message us through MyDodo or the Dodo App
- Visit our Contact Us page for more support options