Using the Dodo App

You can use the Dodo App to update your sign-in details and contact details.

To update your MyDodo username and/or password:

1. Sign in to the Dodo App.
2. Select Profile at the bottom of the screen.

3. Under Account settings, select Your MyDodo ID.

4. Select Update your username or Update your password.

5. Follow the on-screen prompts to complete the update.

    

To update the contact details for a Dodo service:

1. Sign in to the Dodo App.
2. Select Profile at the bottom of the screen.

3. Under Account settings, select Personal details.

4. Select the service you want to update.
5. Select Update your details. 

6. Select Edit (where available) and follow the on-screen prompts to save your changes.

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How do I change or update my payment details?

To check your account balance, simply log in to the Dodo App.

The home screen displays all of your Dodo services, including any outstanding balance.

Select a service to view your monthly plan cost, any applicable discounts, and your next payment date.

Any overdue amounts will be clearly displayed, along with a payment link to help you bring your account up to date.

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How do I log into MyDodo?

How do I pay a bill?

To check your payment date:

1. log in to the Dodo App.
2. From the home screen, select the service you want to view.

3. Scroll down to Account details & billing.
4. Your Next payment date will be displayed.

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How do I log into MyDodo?

How do I pay a bill?

To check if you have any active discounts:

1. Sign in to the Dodo App.
2. From the home screen, select the service you want to view.

3. Scroll to Account details & billing
4. Any active discounts will be displayed under Plan details.

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How do I contact Dodo?

To add an authorised person to your account, contact us using one of the following methods:

• Create a support request using the Dodo App using Get Help.
• Call 13 dodo (13 36 36).
• Contact us online through Chat.

When making your request, please provide the authorised person's

• Full name
• Date of birth
• Contact phone number
• Email address
• Residential address

Once your request has been received, we'll add the authorised person to your account.

Changing Providers?

If you're considering switching to another provider, we recommend contacting Customer Support to discuss your options and finalise your account.

Cancel a service

You can submit a cancellation request using the Dodo App.

Important

By cancelling your service, you will lose any numbers associated with this service (e.g. mobile or home phone number) and they will not be able to be retrieved.

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I'm moving, can I move my Dodo nbn service with me?

Need help with your Dodo account?

Before contacting us, you may be able to resolve your enquiry using our support articles or the Dodo App. These self-service options are available 24/7 and allow you to manage your account without waiting for support.

You can use the Dodo App to manage your account and services. The Dodo App allows you to:

• Pay a bill
• View invoices
• Check your usage
• Update your payment details
• Manage your account information

Need further assistance?

If you still require help, you can:

• Contact us through Dodo Chat in the Dodo App
• Call us on 13 DODO (13 36 36) during business hours