read

If you would like to understand the detail of your energy invoice, our Bill Explainer is a great place to make a start. 

You can view the Bill Explainer for your state and fuel below. The components on your invoice are numbered to make it easier for you.

Vic Electricity Bill Explainer

Vic Gas Bill Explainer

Occasionally, you may receive an invoice that is an “estimate”. Generally, this is due to the meter reader being unable to gain safe and easy access to your electricity or gas meter.

To submit a customer read estimate, you will need to

• Send an email to [email protected] 

• In the subject line include “Customer read estimate & your account number” 

• Include the following in the body of the email

If you have a smart meter, the bill you receive will be based on an actual read. 

If you have a basic meter, the bill you receive will have either an actual or an estimated read. 

In most cases your meter reading will be based on the actual amount of electricity used. 

However, if your meter cannot be accessed or read, you will receive an estimate.