estim

If you don’t have a smart meter that can be read remotely, your meter needs to be read in person. Sometimes the meter reader may have issues accessing your meter.  This usually happens if you meter has been installed indoors, is behind a locked gate or is guarded by a pet pooch.

The best way to avoid an estimated read is to make sure there’s always easy and safe access to your meter.

If you have a smart meter, the bill you receive will be based on an actual read. 

If you have a basic meter, the bill you receive will have either an actual or an estimated read. 

In most cases your meter reading will be based on the actual amount of electricity used. 

However, if your meter cannot be accessed or read, you will receive an estimate.