Dodo modems (Older)

Step 1. Check your black nbn connection box

You should already have a black nbn connection box (pictured below) at your premises.

Make sure it’s connected to the power and your coaxial wall outlet. If it’s not connected, follow the instructions below.

Connecting your black nbn® box

1. Plug the power supply into a Power Outlet.
2. Connect the power supply to the black nbn® box.
3. Connect the Coaxial Cable from the port on your wall to the black nbn® box.
   1. If you have Pay TV through your cable connection, you will need to use the supplied splitter from your brown box and follow the shaded area in the diagram above to plug in the cables.

If your nbn box is missing or damaged, please chat with our technical support team here and we'll arrange a replacement.

Step 2. Connect your modem

Follow the instructions below to connect your new Dodo TP-Link VX220 modem to the black nbn® connection box.

1. Use the blue ethernet cable provided with your modem to connect the WAN port on your modem to the UNI-D1 port on the back of the nbn connection box. If your connection box has two ports (a UNI-D1 and a UNI-D2), make sure you use UNI-D1.

2. Turn on your modem and wait for the modem lights to turn on.

Step 3. Wait for the blue lights

It can take up to 10 minutes for your modem to connect to the internet and set itself up. Make sure you give it time to do this configuration.

When the below lights are illuminated, you know you’re connected and your service is ready to use.

If after 10 minutes these lights aren’t illuminated, get in touch with us for support.

Step 4. Connect your device

Connect wirelessly (Wi-Fi):

• Find the Wi-Fi Name and Wi-Fi Password printed on the sticker on the back of the modem.
• To connect, choose the Wi-Fi Name on your device, then type in the Wi-Fi Password when prompted. The password is case sensitive.

Connect with a cable:

• To connect a device, like a laptop or desktop computer, directly to a modem, plug one end of the supplied ethernet (yellow) cable into a yellow LAN port on the back of the modem and the other into your device.

If you are still having issues connecting to the internet you can chat with our technical support team here or you can view our troubleshooting guides found here.

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Black nbn® Connection device set-up guide

TP LINK VX220 Modem Setup Guide

Step 1. Check your white nbn connection box

You should already have a White nbn connection box (pictured below) at your premises.

Make sure it’s connected to the power and your wall socket. If it’s not connected, follow the instructions below.

Connecting your white nbn® box

1. Plug the power supply into a Power Outlet.

2. Connect the power supply to the white nbn® box.

3. Connect the telephone cable from the port on your wall to the white nbn® box.

If your nbn box is missing or damaged, please chat with our technical support team here and we'll arrange a replacement.

Step 2. Connect the modem

Follow the instructions below to connect your new VX220 modem to the white nbn® connection box.

1. Use the blue ethernet cable provided with your modem to connect the WAN port on your modem to the Gateway port on the back of the nbn connection box.

2. Turn on your modem and wait for the modem lights to turn on.

Step 3. Wait for the blue lights

It can take up to 10 minutes for your modem to connect to the internet and set itself up. Make sure you give it time to do this configuration.

When the below lights are illuminated, you know you’re connected and your service is ready to use.

If after 10 minutes these lights aren’t illuminated, get in touch with us for support.

Step 4. Connect your device

Connect wirelessly (Wi-Fi):

• Find the Wi-Fi Name and Wi-Fi Password printed on the sticker on the back of the modem.
• To connect, choose the Wi-Fi Name on your device, then type in the Wi-Fi Password when prompted. The password is case sensitive.

Connect with a cable:

• To connect a device, like a laptop or desktop computer, directly to a modem, plug one end of the supplied ethernet (yellow) cable into a yellow LAN port on the back of the modem and the other into your device.

If you are still having issues connecting to the internet you can chat with our technical support team here or you can view our troubleshooting guides found here.

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White nbn® Connection device set-up guide

TP LINK VX220 Modem Setup Guide

Step 1. nbn® hardware setup

Your Fixed Wireless antenna and connection box should already be installed in your premises. Make sure the connection box is connected to the wall outlet and a power socket and switched on before connecting your modem.

Image courtesy of nbn®

If your nbn box is missing or damaged, please chat with our technical support team here and we'll arrange a replacement.

Step 2. Connect the modem

Follow the instructions below to connect your new VX220 modem to the nbn® connection box.

1. Use the blue ethernet cable provided with your modem to connect the WAN port on your modem to the UNI-D1 port on the nbn connection box. You must use the UNI-D1 port otherwise your service won’t work.

2. Turn on your modem and wait for the modem lights to turn on.

Step 3. Wait for the blue lights

It can take up to 10 minutes for your modem to connect to the internet and set itself up. Make sure you give it time to do this configuration.

When the below lights are illuminated, you know you’re connected and your service is ready to use.

If after 10 minutes these lights aren’t illuminated, get in touch with us for support.

Step 4. Connect your device

Connect wirelessly (Wi-Fi):

• Find the Wi-Fi Name and Wi-Fi Password printed on the sticker on the back of the modem.
• To connect, choose the Wi-Fi Name on your device, then type in the Wi-Fi Password when prompted. The password is case sensitive.

Connect with a cable:

• To connect a device, like a laptop or desktop computer, directly to a modem, plug one end of the supplied ethernet (yellow) cable into a yellow LAN port on the back of the modem and the other into your device.

If you are still having issues connecting to the internet you can chat with our technical support team here or you can view our troubleshooting guides found here.

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TP LINK VX220 Modem Setup Guide

Step 1. nbn® hardware setup

Your Fibre to the Premises connection box should already be installed in your premises. Make sure the connection box is connected to the wall outlet and a power socket and switched on before connecting your modem.

Image courtesy of nbn®

If your nbn box is missing or damaged, please chat with our technical support team here and we'll arrange a replacement.

Step 2. Connect the modem

Follow the instructions below to connect your new VX220 modem to the nbn® connection box.

1. Use the blue ethernet cable provided with your modem to connect the WAN port on your modem to the UNI-D1 port on the nbn connection box. You must use the UNI-D1 port otherwise your service won’t work.

2. Turn on your modem and wait for the modem lights to turn on.

Step 3. Wait for the blue lights

It can take up to 10 minutes for your modem to connect to the internet and set itself up. Make sure you give it time to do this configuration.

When the below lights are illuminated, you know you’re connected and your service is ready to use.

If after 10 minutes these lights aren’t illuminated, get in touch with us for support.

Step 4. Connect your device

Connect wirelessly (Wi-Fi):

• Find the Wi-Fi Name and Wi-Fi Password printed on the sticker on the back of the modem.
• To connect, choose the Wi-Fi Name on your device, then type in the Wi-Fi Password when prompted. The password is case sensitive.

Connect with a cable:

• To connect a device, like a laptop or desktop computer, directly to a modem, plug one end of the supplied ethernet (yellow) cable into a yellow LAN port on the back of the modem and the other into your device.

If you are still having issues connecting to the internet you can chat with our technical support team here or you can view our troubleshooting guides found here.

Download

TP LINK VX220 Modem Setup Guide

Step 1. nbn® hardware setup

As your connection type is Fibre to the Node (FTTN) there won’t be any nbn hardware to set up in your premises. You will connect your modem directly to your main telephone socket.

Step 2. Connect the modem

Follow the instructions below to connect your modem.

1. Use the grey DSL cable provided with your modem to connect the DSL port on your modem to the main telephone socket on your wall. The DSL cable looks just like a normal phone cable.

2. Turn on your modem and wait for the modem lights to turn on.

Step 3. Wait for the blue lights

It can take up to 10 minutes for your modem to connect to the internet and set itself up. Make sure you give it time to do this configuration.

When the below lights are illuminated, you know you’re connected and your service is ready to use.

If after 10 minutes these lights aren’t illuminated, get in touch with us for support.

Step 4. Connect your devices

Connect wirelessly (Wi-Fi):

• Find the Wi-Fi Name and Wi-Fi Password printed on the sticker on the back of the modem.
• To connect, choose the Wi-Fi Name on your device, then type in the Wi-Fi Password when prompted. The password is case sensitive.

Connect with a cable:

• To connect a device, like a laptop or desktop computer, directly to a modem, plug one end of the supplied ethernet (yellow) cable into a yellow LAN port on the back of the modem and the other into your device.

If you are still having issues connecting to the internet you can chat with our technical support team here or you can view our troubleshooting guides found here.

Download

TP LINK VX220 Modem Setup Guide

Step 1. nbn® hardware setup

As your connection type is Fibre to the Building (FTTB) there won’t be any nbn hardware to set up in your premises. You will connect your modem directly to your main telephone socket.

Step 2. Connect the modem

Follow the instructions below to connect your modem.

1. Use the grey DSL cable provided with your modem to connect the DSL port on your modem to the main telephone socket on your wall. The DSL cable looks just like a normal phone cable.

2. Turn on your modem and wait for the modem lights to turn on.

Step 3. Wait for the blue lights

It can take up to 10 minutes for your modem to connect to the internet and set itself up. Make sure you give it time to do this configuration.

When the below lights are illuminated, you know you’re connected and your service is ready to use.

If after 10 minutes these lights aren’t illuminated, get in touch with us for support.

Step 4. Connect your device

Connect wirelessly (Wi-Fi):

• Find the Wi-Fi Name and Wi-Fi Password printed on the sticker on the back of the modem.
• To connect, choose the Wi-Fi Name on your device, then type in the Wi-Fi Password when prompted. The password is case sensitive.

Connect with a cable:

• To connect a device, like a laptop or desktop computer, directly to a modem, plug one end of the supplied ethernet (yellow) cable into a yellow LAN port on the back of the modem and the other into your device.

If you are still having issues connecting to the internet you can chat with our technical support team here or you can view our troubleshooting guides found here.

Download

TP LINK VX220 Modem Setup Guide

Step 1. Connect me

• Look for the coloured sticker on the box. Plug in the cables as per the set up instructions that match your sticker.

• Turn on your modem and wait for the modem lights to turn on.
• Think about all the things you need to google while you wait.

Step 2. Wait for the green lights

• These lights should be illuminated on the front of the modem.

Step 3. Connect your device

Connect wirelessly (Wi-Fi):

• Find the Wi-Fi Name and Wi-Fi Password printed on the sticker on the back of the modem.
• To connect, choose the Wi-Fi Name on your device, then type in the Wi-Fi Password when prompted. The password is case sensitive.

Connect with a cable:

• To connect a device, like a laptop or desktop computer, directly to a modem, plug one end of the supplied ethernet (yellow) cable into a yellow LAN port on the back of the modem and the other into your device.

Step 4. Phone set-up

If you have selected an nbn™ home phone, your phone will not work with the standard phone socket. Instead, it will now work via the internet - it's called VoIP (Voice over Internet Protocol). The good thing is you keep your phone number. You will receive an SMS from us letting you know when your phone service is active, just follow the easy steps below:

a. Connect the phone cable between phone1 port (grey) on modem and your home phone. Refer to below diagram.

b. Switch the modem off

c. Switch the modem back on. Once you see the green phone lighton the front of your modem , you are ready to make a call.

If you are still having issues connecting to the internet you can chat with our technical support team here or you can view our troubleshooting guides found here.

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TP LINK VR1600 Modem Setup Guide

Step 1. Connect me

• Look for the coloured sticker on the box. Plug in the cables as per the set up instructions that match your sticker.

• Turn on your modem and wait for the modem lights to turn on.
• Think about all the things you need to google while you wait.

Step 2. Wait for the green lights

• These lights should be illuminated on the front of the modem.

Step 3. Connect your device

Connect wirelessly (Wi-Fi):

• Find the Wi-Fi Name and Wi-Fi Password printed on the sticker on the back of the modem.
• To connect, choose the Wi-Fi Name on your device, then type in the Wi-Fi Password when prompted. The password is case sensitive.

Connect with a cable:

• To connect a device, like a laptop or desktop computer, directly to a modem, plug one end of the supplied ethernet (yellow) cable into a yellow LAN port on the back of the modem and the other into your device.

Step 4. Phone set-up

If you have selected an nbn® home phone, your phone will not work with the standard phone socket. Instead, it will now work via the internet - it's called VoIP (Voice over Internet Protocol). The good thing is you keep your phone number. You will receive an SMS from us letting you know when your phone service is active, just follow the easy steps below:

a. Check the diagram and make sure the phone cable is plugged into the phone port.

b. Switch the modem off

c. Switch the modem back on. Once you see the green lights, you are ready!

If you are still having issues connecting to the internet you can chat with our technical support team here or you can view our troubleshooting guides found here.

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Huawei DN-8245v10 Modem Setup Guide

Step 1. Connect me

• Look for the coloured sticker on the box. Plug in the cables as per the set up instructions that match your sticker.

• Turn on your modem and wait about 15 minutes for the modem to configure.
• Think about all the things you need to google while you wait.

Step 2. 15 minutes later

• These lights should be illuminated on the front of the modem.

Step 3. Connect your device

Connect wirelessly (Wi-Fi):

• Find the ‘SSID’ written on the back of me. This is your network name.
• To connect via Wi-Fi, select this network on your device. The ‘WLAN Key’ is your password. 

Connect with a cable:

• To connect a device, like a laptop or desktop computer, directly to a modem, plug one end of the supplied ethernet (yellow) cable into a yellow LAN port on the back of the modem and the other into your device.

Step 4. Phone set-up

If you have selected an nbn® home phone, your phone will not work with the standard phone socket. Instead, it will now work via the internet - it's called VoIP (Voice over Internet Protocol). The good thing is you keep your phone number. You will receive an SMS from us letting you know when your phone service is active, just follow the easy steps below:

a. Check the diagram and make sure the phone cable is plugged in correctly

b. Switch the modem off, wait 2 minutes, then turn me back on.

c. It takes about 10 minutes for the WAN internet and VoIP lights to switch on. You are now ready

If you are still having issues connecting to the internet you can chat with our technical support team here or you can view our troubleshooting guides found here.

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Huawei HG-659 Modem Setup Guide