SIM Swap fraud occurs when a scammer transfers your mobile number to a SIM card they control without your permission. This can allow them to receive your calls and text messages, including one time passcodes used to access online accounts.
How does SIM Swap fraud happen?
Fraudsters may use stolen personal information or impersonation techniques to convince a mobile provider to move your number to a new SIM, often claiming their phone was lost or damaged.
What are the warning signs?
You may be affected if you notice:
- Your phone suddenly loses service or shows “No Service”
- You stop receiving SMS verification codes
- Password reset or login alerts you didn’t request
- Unusual activity on bank, email, or social media accounts
How can I help protect myself?
To reduce your risk:
- Setup biometric authentication to access the Dodo app
- Use app based authentication instead of SMS where available
- Keep passwords strong and unique
- Be cautious when sharing personal information online
Will Dodo ever ask me to swap my SIM or share a one time code?
No. Dodo will never contact you to request a SIM swap or ask you to provide a one time code.
If someone claims to be from Dodo and asks for a one time code, hang up immediately and contact us directly using our official support channels found here.
What should I do if I think I’ve been affected?
Act quickly:
- Contact Dodo immediately to report the issue and secure your service
- Change passwords for your email, banking, and other important accounts
- Review your accounts for unauthorised activity
Should I contact my bank?
Yes. If you believe your details may have been compromised or you have concerns about the security of your bank accounts, contact your financial institution immediately to alert them and follow their advice.
What’s the most important thing to remember?
Loss of mobile service combined with unexpected account activity should always be treated as urgent. Reporting concerns early can significantly limit the impact of SIM Swap fraud.