Due to the escalating situation with the COVID pandemic around the world, you may experience longer than normal call wait times as our Contact Centre experiences impacts during this time.
For a quicker answer to your enquiry, we recommend you check out our comprehensive online self-serve options using My Dodo and the below FAQs
Manage your Dodo account online
You’ll be able to see all your services in one place, monitor your service usage, and view and pay your bill. Plus, request a payment extension and access FAQ’s that will likely have the answer to any questions you may have.
Forgot your My Dodo login details?
Go to my.dodo.com and click ‘I forgot my details’. From there, you’ll need to enter the mobile number associated with your account. We’ll then send you your login details via SMS. This can take a few minutes to receive.
Billing & Accounts
Have questions about payment methods, fees or charges?
Visit our Accounts & Billing FAQ’s.
Having difficulty paying your account?
If you’re experiencing Financial Hardship and having difficulty paying your account, there is help available. Check out our Financial Hardship Policy for more information relevant to your internet or mobile service, or our Energy Payment Assistance Advice for help with your energy account.
Technical Support, Outages & Faults
Have technical issues or need help getting connected? Visit our Help & Troubleshooting guides, for quick and easy steps to help you get back online or raise a ticket with our support team.
Visit our Network Status page to check if there’s an outage in your area
Need to relocate your internet and energy service? Check out our easy to ways to move.
Other self-help tools
Try our Dodo Support pages for any other help you may need.
Further information for energy services
- Visit my.dodo.com
- Enter your login details
- Click ‘LET’S GO’