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Manage your Dodo account online

You’ll be able to see all your services in one place, monitor your service usage, and view and pay your bill. Plus, request a payment extension and access FAQ’s that will likely have the answer to any questions you may have.

  1. Visit
  2. Enter your MyDodo username
  3. Enter your MyDodo password
  4. Click ‘LET’S GO’

Forgot your MyDodo login details?

Go to and click ‘forgot my details’. From there, you’ll need to enter the mobile number associated with your account. We’ll then send you your login details via SMS. This can take a few minutes to receive.

Billing & Accounts

Have questions about payment methods, fees or charges?

Visit our Accounts & Billing FAQ’s.

Having difficulty paying your account?

If you’re experiencing Financial Hardship and having difficulty paying your account, there is help available. Check out our Financial Hardship Policy for more information relevant to your internet or mobile service, or our Energy Payment Assistance Advice for help with your energy account.

Technical Support, Outages & Faults

Have technical issues or need help getting connected? Visit our Help & Troubleshooting guides,  for quick and easy steps to help you get back online or raise a ticket with our support team.

Visit our Network Status page to check if there’s an outage in your area

Moving house?

Need to relocate your internet and energy service? Check out our easy to ways to move.

Other self-help tools

Try our Dodo Support pages for any other help you may need.


Further information for energy services

  • If you are experiencing a gas emergency, please call 000.
  • If you are experiencing a disruption to your gas or electricity service please call the faults number on your bill.
  • More Energy faults and emergencies.

NBN Education Assistance

Dodo is partnering with NBN Co to support low-income family households with school-aged children who do not currently have an active nbn™ connection at home. Assistance is available only for low-income family households that were not connected to the nbn™ access network before 1 March 2020. To find out if you’re eligible, call our dedicated team on 1300 124 516.