Look for the coloured sticker on your modem box to know which set-up guide fits your service.
Is the sticker on your box orange? Great – let’s start!
1. Connect me
a. Look for the coloured sticker on the box. Plug in the cables as per the set up instructions that match your sticker
b. Turn me on. I will take around 15 minutes to configure.
c. Think about all the things you need to google while you wait
2. 15 minutes later
My lights should be on!
3. Connect your device
Find the ‘SSID’ written on the back of me. This is your network name.
To connect via Wi-Fi, select this network on your device. The ‘WLAN Key’ is your password.
To connect me to a device, like a laptop or computer, plug the supplied ethernet cable into one of the yellow LAN ports on the back of me.
4. Phone service is active
If you have selected an nbn™ home phone, your phone will not work with the standard phone socket. Instead, it will now work via the internet - it's called VoIP (Voice over Internet Protocol). The good thing is you keep your phone number. You will receive an SMS from us letting you know when your phone service is active, just follow the easy steps below:
a. Check the diagram and make sure the phone cable is plugged in correctly
b. Switch me off, wait 2 minutes, then turn me back on.
c. It takes about 10 minutes for the WAN internet and VoIP lights to switch on. You are now ready