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Thank you for your patience and understanding as we have been operating under challenging conditions due to the escalating situation with COVID-19 (Coronavirus) around the world. This has meant that we have had to adjust working conditions for our employees and contact centre partners while continuing to support you. We have now expanded the range of service options available to you as our customers.

NBN Education Assistance

Dodo is partnering with NBN Co to support low-income family households with school-aged children who do not currently have an active nbn™ connection at home. Assistance is available only for low-income family households that were not connected to the nbn™ access network before 1 March 2020. To find out if you’re eligible, call our dedicated team on 1300 124 516.


For Sales enquiries, please use our online join process at or call us on 13 36 36.

Customer Service

We encourage you to continue to utilise our self-help features:

Other useful Self-help resources

All other FAQs

All inbound call queues are now open but you may experience extended wait times on some queues so we encourage you to self-serve wherever you can. For the foreseeable future our contact centre team are required to work with reduced operating hours. For more information on operating hours click here

If you are experiencing Financial Hardship and having difficulty paying your phone, internet, or mobile bill further information can be found here

For Energy Services further information is available here

  • If you are experiencing a gas emergency, please call 000.
  • If you are experiencing a disruption to your gas or electricity service please call the faults number on your bill.
  • Energy faults and emergencies.