Thank you for your patience and understanding as we have been operating under challenging conditions due to the escalating situation with COVID-19 (Coronavirus) around the world. This has meant that we have had to adjust working conditions for our employees and contact centre partners while continuing to support you. We have now expanded the range of service options available to you as our customers.
NBN Education Assistance
Dodo is partnering with NBN Co to support low-income family households with school-aged children who do not currently have an active nbn™ connection at home. Assistance is available only for low-income family households that were not connected to the nbn™ access network before 1 March 2020. To find out if you’re eligible, call our dedicated team on 1300 124 516.
We encourage you to continue to utilise our self-help features:
- For technical support and outages, please visit our Help & Troubleshooting guides, or visit our Network Status page
- Need to relocate your service? View our move house process here
- Please do not call to make a payment. For all payments and payment method updates please utilise our online Pay My Bill feature
- To view past bills and usage please log-in to MyDodo
Other useful Self-help resources
All other FAQs
All inbound call queues are now open but you may experience extended wait times on some queues so we encourage you to self-serve wherever you can. For the foreseeable future our contact centre team are required to work with reduced operating hours. For more information on operating hours click here
If you are experiencing Financial Hardship and having difficulty paying your phone, internet, or mobile bill further information can be found here
For Energy Services further information is available here