In the past, we sent you a bill and took your payment 7 days later.
Once your service is updated, your monthly direct debit payment will be taken on the start of your bill cycle.
This means your next payment will be taken out a week earlier but will still cover the full month ahead. This will be your new ongoing monthly direct debit date.
We won’t send you a bill via email each month. Instead on the date of your monthly billing cycle, your bill will be created and stored online in MyDodo along with copies of all historical bills.
Unfortunately, your payment date is tied to the bill cycle for your service and is set based on the date your service was first activated. It can’t be changed.
We’ve updated our system so you can access all the information about your account with us via MyDodo. You can also now get in touch with the Dodo team wherever and whenever you need to, with no need to wait or spend time in queues. MyDodo can be accessed from your computer, tablet or mobile phone.
There are plenty of things you can do in My Dodo.
- View bills
- Update your payment information
- Update your contact details
- Request a payment extension
- Make a one-off payment
- Access up to 12 months’ payment history
- Troubleshoot problems
- Ask a question to the Dodo team
To stay in touch with the Dodo team, just raise a service request via My Dodo. If we need to get in touch for any more information, we’ll email you.
You’ll also find a range of help and guides at Dodo Support.