We’re making some changes to the way we bill you for your service, your nbn plan and MyDodo.

  • We’ve made the decision to remove the $10 speed boost discount to our offering a while back. If this applies to your service now, whilst you have enjoyed this discount for a few more months, you’ll no longer receive this discount once your changes go ahead.
  • Any additional discounts you currently enjoy will remain the same.
  • If you are currently on a 100/40 plan, your plan speed will stay the same. But if you decide to move to another speed tier and/or plan, you won’t be able to return to the nbn 100/40 plan speed as it will no longer be available.
  • We have made specific changes to some of our legacy plans – please refer to the email we sent you for details about your plan changes.

PS – If you decide to review all our plans and make a change after we’ve updated your service, you can do so easily in MyDodo.

  • In the past, we sent you a bill and took your payment 7 days later. Once your service is updated, your monthly direct debit payment will be taken on the start of your bill cycle. This means your next payment will be taken out a week earlier but will still cover the full month ahead. This will be your new ongoing monthly direct debit date.
  • If you have an outstanding balance with us, we’ll first carry your balance forward which will be displayed in MyDodo as 'Balance Carried Over'. After the change to your service has been made, we’ll take a payment to clear your account. If this payment is unsuccessful, we’ll need you to manually make a payment to avoid disruptions to your service.
  • If you currently pay your bills via direct debit from your bank account, we need to let you know that the facility we use to process your payment will change. But not to worry, this doesn’t affect your payment at all and there’s nothing you need to do. For more information, please refer to your Direct Debit Service Agreement.

We won’t send you a bill via email each month. Instead, on the date of your monthly billing cycle, your bill will be created and stored online in MyDodo along with copies of all historical bills.

Unfortunately, your payment date is tied to the bill cycle for your service and is set based on the day your service first activated. It can’t be changed.

We’ve updated our system so you can access all the information about your account with us via MyDodo.   You can also now get in touch with the Dodo team wherever and whenever you need to, with no need to wait or spend time in queues. MyDodo can be accessed from your computer, tablet or mobile phone.

There are plenty of things you can do in MyDodo.

  • View bills
  • Update your payment information
  • Update your contact details
  • Request a payment extension
  • Make a one-off payment
  • Access up to 12 months’ payment history
  • Troubleshoot problems
  • Ask a question to the Dodo team

We are changing the way you log into MyDodo but don’t worry, it’s easy – here’s what you’ll need to do:

  • When you access MyDodo for the first time you’ll need to use the primary email address for your account as your username.
  • Then you’ll need to reset your password using the ‘I forgot my details’ link on the login screen.
  • Once you follow the instructions in the reset password email, you’ll be able to log into MyDodo and change your login email address and password in the Account -> Personal Details section at the top right-hand corner of the screen.

To stay in touch with the Dodo team, just raise a service request via MyDodo.  If we need to get in touch for any more information, we’ll email you.
You’ll also find a range of help and guides at Dodo Support.