Using MyDodo

 

Login to MyDodo and click the “Update account details” button in the quick links section, or, select Account from the top right of the screen.

From here you can update your MyDodo username and password.

You can also update your contact and address information for each of your dodo services.

  • To change your MyDodo login password, click the Change Password button, and follow the prompts.
  • To change your MyDodo username, click the Change Mydodo Username button, and follow the prompts.
  • To update the contact details of any of your Dodo services, select the service from the list and use the edit button to update your details. 

 

Related

Moving House

How do I change or update my payment details?

 

Simply login to MyDodo and raise a Support Request by clicking the “Support Request” quick link.

When sending the request, please ensure to include their full name, date of birth, contact number, contact email and full address.

 

If you are thinking of cancelling your service, or switching to another provider, we recommend that you contact us to finalise your account.

We may be able to offer you a plan more suited to your needs or look at any service issues that may have impacted your service.
If we’re unable to assist, we will guide you through the disconnection process.

If you do wish to cancel your service, you will need to be verified as the account holder. To ensure that we are speaking to the account holder, Dodo will be required to do some validation prior to cancelling the service/s, these validations can include:

  • Multi-Factor Authentication (MFA)
  • An account password (if one has been set)
  • Confirming name date of birth, and address or other verification methods

If you are under any one the following special circumstances:

  • Acting on behalf of account holder
  • Notifying us of a deceased account holder
  • Require interpreter services
  • A disability or require additional support needs

Please email us at [email protected], and a member of our team will guide you through the process and what relevant documents will be required

 

Related

How do I make changes to my Dodo plan?

I'm moving, can I move my Dodo nbn service with me?

How do I find my AVC ID?

 

Our support pages are designed to help you resolve enquiries without having to contact us, and our MyDodo self-service tools give you complete control of your account.

Allowing you to pay a bill, view invoices, check your usage, update your payment details and more.

If you need to contact us you can raise a Support Request via MyDodo, just login and click the “Support Request” quick link.