Email

Important update about keeping your Dodo email

You would’ve received an email from us about this change. We’re making some updates to how we deliver our services, and as part of that, Dodo will no longer support your email service. The good news is you can keep your email account and everything in your mailbox by transitioning to The Messaging Company, a trusted Australian email provider we’ve partnered with who can continue supporting your account.

You can still sign up before 7 August 2026 (AEST) to keep your email account active.

If you did not sign up and pay by 8 May 2026, your email account may be suspended. If you sign up before your account is permanently deleted, a $20 reactivation service fee may apply.

Once deleted, your email address and any stored data cannot be recovered.

Sign up here to keep your email account

We're making this change as we focus on our core services, including internet, mobile and energy. Specialist email providers are better equipped to offer the security and stability required with increasing cyber‑security risks.

We know changes like this can be inconvenient, and we’re here to help you through the transition.

Here are some key dates to remember:

• 8 May 2026 - Sign up with The Messaging Company by this date if you would like to keep your email account. The Messaging Company will be in touch on the start date of your subscription with them.
• 9 May 2026 - You can still sign up before 7 August 2026 (AEST) to keep your email account active.

If you did not sign up and pay by 8 May 2026, your email account may be suspended. If you sign up before your account is permanently deleted, a $20 reactivation service fee may apply. Once deleted, your email address and any stored data cannot be recovered.

To keep your email account and all stored information, you will need to sign up and pre-pay for an email account subscription with The Messaging Company as your new provider by 8 May* 2026. Simply sign up here.

* You can still sign up before 7 August 2026 (AEST) to keep your email account active. If you did not sign up and pay by 8 May 2026, your email account may be suspended. If you sign up before your account is permanently deleted, a $20 reactivation service fee may apply. Once deleted, your email address and any stored data cannot be recovered.
 

If you still have access to your email, select ‘Sign in another way’ on the sign-up page. You’ll receive a one-time code you can use to sign up.

If you no longer have access to your email, contact support for help resetting your password.

Plans with The Messaging Company start at $6.99/month or $69.99/year (save $13.89 by paying yearly). To support you through this change, we have arranged a special offer that will be automatically applied when you sign up:

• Monthly plan: First 3 months free or
• Yearly plan: 25% off the yearly price

Once you’ve signed up and pre-paid for your new email account subscription, you should be able to access your third-party client (such as Microsoft Outlook or Apple Mail) as you do today.

If you use webmail, you’ll notice some changes to your webmail experience, but only after your email account is transferred to The Messaging Company at a later date.

We recommend you take the following steps as soon as possible:

• Create a new email address with your preferred provider
• Update your Dodo contact email if you have other Dodo services so we can reach you about your account
• Save important emails, attachments or contacts from your Dodo email account
• Update your email address with any other services that use it (government services, banks, utilities, etc)
• Let your contacts know that you’ll no longer be reachable at your email address

If you have other services with us, you will need to update your contact email address so you can keep receiving bills and important messages. You can do this by:

• Visiting my.dodo.com
• Choosing ‘Update account details’ → ‘Change My dodo username’

You can keep using your account until 8 May* 2026. After this date, it’ll be suspended and permanently deleted 90 days later.

Once deleted, your emails, attachments and contacts won’t be recoverable. To avoid losing anything important, you may want to export and save what you need before the closure date.

*You can still sign up before 7 August 2026 (AEST) to keep your email account active.
If you did not sign up and pay by 8 May 2026, your email account may be suspended. If you sign up before your account is permanently deleted, a $20 reactivation service fee may apply. Once deleted, your email address and any stored data cannot be recovered.
 

No, this change only affects your email service. Any other Dodo services you have will continue as normal.

For customers on a paid plan, we have already stopped charging for your email service.

If you were on a quarterly or yearly plan, you were only charged up to17 March 2026. Any paid period beyond this date will be credited on your final invoice and any remaining credit will be refunded to your original payment method within 30 days.

No, once your email account is closed, you will not be able to access or receive emails. It is important to update your details with any services that rely on your current email address as soon as possible.

No, automatic forwarding is not available. If you create a new email address, make sure to update your contact details directly with any organisation, individual or service that uses your current email address.

Login to: https://webmail.dodo.com.au/

• Select Emails you wish to download (highlighted)
• Selected Settings
• Select Download and desired format. Souce (.eml) Mbox format (.zip)
• Once file type is selected this will automatically download

Alternatively, you can forward any important emails to your new email address.

Dodo looks after several different email domains. Your email service is currently managed by Dodo, even if it does not include “Dodo” in the address.

It’s important to stay alert. Dodo will never ask you to provide payment details or login credentials by phone or email.

If you're unsure whether a message is genuine, don’t click any links and always double-check by referring to our website or calling us before acting.

Be cautious of scams that impersonate legitimate email addresses, such as "noreply@" addresses, to deceive recipients.

If you suspect a phishing scam, you can contact here. Do not use the contact details they have provided. 

Accessing your Dodo Webmail

• To access your Dodo webmail, click here
• Once on the webmail login screen, simply enter the complete email address and password and click the Login button to continue