Information about the service
Service description
Dodo nbn™ broadband is a broadband data service that provides you with internet access at your premises via the National Broadband Network.
Pricing Information
| Plan | nbn25 | nbn50 | nbn 1002 |
|---|---|---|---|
| Monthly Access Fee | $65 | $70 | $85 |
| Min Cost - 12 mth term1 | $804.90 | $864.90 | $1,040.90 |
| Min Cost - 1 mth term1 | $209.90 | $214.90 | $229.90 |
| Setup Fees incl. Modem |
1-month term: $120 |
||
| Data Allowance | Unlimited | ||
| Speed Tier | nbn25 | nbn50 or Fixed Wireless Plus |
nbn100 |
| Included calls to Local, National, Mobile & International numbers | Pay as you go rates (see below) | ||
| Early Cancellation Fees | $8 x remaining months left in contact | ||
1Min cost calculated as Monthly Fee * Contract Term + Set-up Fee incl. Modem + P&H of $24.90 ($0 online) 2
2nbn100 only available in certain areas. Please see NBN Key Facts Sheet.
| Pay as You Go Call Rates | |
|---|---|
| Local Calls: | 25c untimed |
| National Calls: | 29c per Minute |
| Australian Mobile Calls: | 39c Per Minute |
| Cost of standard 2 min call to Australian Mobiles: | $1.23 |
| 13/1300 Calls: | 44c per call |
| Flag Fall: | 45c |
| International Calls | Please visit https://www.dodo.com/home-phone |
Minimum Contract terms
1 or 12 Month(s)
Upfront Fees
Set-up fee incl. Modem – $120 (Month to Month contracts only)
Postage & Handling - $24.90
NBN Connection charges
nbn co charges $300 for first-time connections in new developments and $297 for an additional connection requiring installation of additional nbn equipment. We’ll let you know if either of these charges apply to you and include them on your bill.
Early Cancellation Fees
If you sign up to a 12 month contract term and cancel the service before the end of the contract you will be charged a cancellation fee of $8 per month for the remaining months. For example, terminating a contract with 11 months remaining will incur a fee of $88 (11 x $8).
Usage information
View up to date information about your data usage by logging in to My Dodo at https://my.dodo.com/ or by calling Customer Service on 13 dodo (13 36 36).
Other Information
Key Details
This is an internet service that is delivered over the National Broadband Network. For more information about NBN speed tiers visit dodo.com/nbn.
This service also features an optional Dodo home phone. Should you elect to enable this feature upon sign-up, a Pay as You Go voice service will be activated as part of the offering. You can enable this feature at any stage by contacting Dodo.
Dodo VoIP can ordinarily be used to call the emergency number 000, however you should not regard any VoIP service as a reliable service in an emergency, such as during a power outage. VoIP services are not recommended if you/another resident have a disability, serious illness or other life-threatening condition necessitating an uninterrupted phone line.
Service Availability
Service not available to all areas, homes, or customers. While we perform preliminary qualification checks upfront for broadband service availability, the type of service offered the (nbn™ network FTTP, FTTN, FTTB, FTTC, HFC or FW) may be subject to further qualification checks to determine what is available at your location. If we are unable to connect all your services, we will attempt to contact you to discuss further options first or, if we cannot contact you after making reasonable attempts, we will cancel your order.
Installation & setup
Standard installation is included. Non-standard installations may incur additional costs. You must obtain permission from the owner of the property, if that is not you, to have Dodo Broadband installed and have someone over 18 years of age in attendance at the Appointment.
Moving Home
If you relocate, dodo may not be able to provide you with the same offer and you may incur relocation and/or cancellation charges.
Receiving monthly statements
Dodo provides you with a choice of receiving your fee statements electronically (no additional fees apply) or via post ($2.20 fee per statement).
Hardware
For your internet service you may need a nbnTM connection box, (plus a nbnTM outdoor antenna for Fixed Wireless services) and a compatible modem. If you have elected to receive a VoIP service, you will need compatible telephone handset. The supplied modem on a 12-month contract must be returned if your service is cancelled. If it is not returned, a non-return fee of $109 applies 30 days after cancellation of your service. Modem may be refurbished. The nbn connection box remains the property of nbn co and remains at the property when you leave.
Additional Call Packs
Packs can be used in conjunction with one another or standalone and can be cancelled at any time. Dodo fair usage policy applies on included calls. Please check the dodo website for all other call type charges. Excludes calls to 13/1300 numbers, premium numbers and other special services which are charged at the applicable rates.
| Unlimited Call Pack Local, National & Mobile call pack |
$10/mth |
| International Landline Pack 2000 minutes to landline phones to top 25 countries |
$15/mth |
| International Landline & Mobile Pack 2000 minutes to landline and Mobile phones in top 25 countries |
$20/mth |
Top 25 International Call destinations can be found at https://www.dodo.com/home-phone
Payment options
You can pay your service by direct debit from either your credit card or your bank account and no additional fees apply. Monthly fees in advance and usage charges incurred during the month are debited 7 days after bill issue.
Contact details
Phone: 13 dodo (13 36 36)
Website: www.dodo.com/feedback
Complaints & Disputes
If you have a complaint or a dispute, please visit www.dodo.com/contactus where you will find full details for our complaints department, as well as a copy of our complaints and disputes resolution processes. You may also lodge a complaint at www.dodo.com/feedback or by sending an email to [email protected].
Telecommunications industry Ombudsman (TIO)
If you are not satisfied with how your complaint has been handled by Dodo, you may contact the Telecommunications Industry Ombudsman via
1800 062 058. Full contact details are available at https://www.tio.com.au/about-us/contact-us
Broadband Education Package
To better understand broadband technologies and the factors that can influence the performance of your broadband service, you can visit the Communications Alliance Broadband Education Package website at https://www.commsalliance.com.au/bep
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