Information about the service
Service description
Dodo nbn™ broadband is a broadband data service that provides you with internet access at your premises via the National Broadband Network.
Pricing Information
| Plan1 | nbn25 | nbn50/ Fixed Wireless Plus |
nbn 100 |
|---|---|---|---|
| Pre-paid Monthly Access Fee | $65 | $75 | $85 |
| Min Cost – 1 mth term2 | $125 | $135 | $145 |
| Modem fee | $60 | ||
| Data Allowance | Unlimited | ||
1For information about speeds please see NBN Key Facts Sheet.
2Min cost calculated as Monthly Fee + Modem. Min cost does not include eligible add-ons, promotions or discounts. Your plan does not include a voice (VOIP) service.
Minimum Contract terms
1 Month
Upfront Fees
Modem – $60
NBN Connection charges
nbn co charges $300 for first-time connections in new developments and $297 for an additional connection requiring installation of additional nbn equipment. We will let you know if either of these charges apply to you and include them on your bill.
Early Cancellation Fees
As you are on a 1 month contract, there will be no early cancellation fees. For clarity, if you choose to cancel your service prior to the end of the first month, we will not pro-rate your pre-paid fees.
Usage information
View up to date information about your data usage by logging in to My Dodo at https://my.dodo.com/
Other Information
Key Details
This is an internet service that is delivered over the National Broadband Network. For more information about NBN speed tiers visit dodo.com/nbn.
This service also features an optional Dodo home phone.
Should you elect to enable this feature upon sign-up, a Pay as You Go voice service will be activated as part of the offering. You can enable this feature at any stage by contacting Dodo.
If you have selected a VoIP call package, you should not regard any VOIP service as a reliable service in an emergency, such as during a power outage. VoIP services are not recommended if you/another resident have a disability, serious illness or other life-threatening condition necessitating an uninterrupted phone line.
Voice (VOIP) is not available as part of your nbn service. Please make sure you have an alternative method to make emergency calls.
Payment options
You must pay for your service by direct debit from your credit or debit card and no additional fees apply. Monthly fees in advance and usage charges incurred during the month are on the date of bill issue.
Changes to your plan
We may from time to time make changes to your plan, including its pricing and inclusions, by providing you with written notice. Where any changes have a neutral or beneficial impact to you, we can make those changes immediately.
If the change is materially detrimental to you, we will provide you with at least 30 days’ notice.
Service Availability
Service not available to all areas, homes, or customers. While we perform preliminary qualification checks upfront for broadband service availability, the type of service offered the (nbn™ network FTTP, FTTN, FTTB, FTTC, HFC or FW) may be subject to further qualification checks to determine what is available at your location. If we are unable to connect all your services, we will attempt to contact you to discuss further options first or, if we cannot contact you after making reasonable attempts, we will cancel your order.
Installation & setup
Standard installation is included. Non-standard installations may incur additional costs. You must obtain permission from the owner of the property, if that is not you, to have dodo Broadband installed and have someone over 18 years of age in attendance at the Appointment.
Moving Home
If you relocate, dodo may not be able to provide you with the same offer and you may incur relocation charges.
Hardware
For your internet service, you may need a nbn™ connection box, (plus a nbn™ outdoor antenna for Fixed Wireless services) and a compatible modem.
You must purchase a compatible modem from Dodo to access the nbn service.
You may receive a notification to return the nbn™ connection box to us (e.g. where the equipment is faulty).
If you fail to return the nbn™ connection box within 30 days of receiving such notification, you may be charged a non-return fee of $114. The nbn™ connection box is the property of nbn co and must remain at the property when you leave.
Warranty claims
Please refer to the warranty leaflet in the hardware box for details of Manufacturer warranties. For more information, visit www.dodo.com/terms-policies.
Contact details
Self service: my.dodo.com
Complaints & Disputes
If you have a complaint or a dispute, log into My Dodo where you will be able to raise a ticket in relation to your complaint or dispute.
Telecommunications industry Ombudsman (TIO)
If you are not satisfied with how your complaint has been handled by Dodo, you may contact the Telecommunications Industry Ombudsman via 1800 062 058. Full contact details are available at https://www.tio.com.au/about-us/contact-us
Broadband Education Package
To better understand broadband technologies and the factors that can influence the performance of your broadband service, you can visit the Communications Alliance Broadband Education Package website at https://www.commsalliance.com.au/BEP
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