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Dodo bird

Dodo mobile signups effective from 1st March 2023

Information about the service

Service Details

This is a Post-Paid mobile phone service. Our plans are powered by the Optus 3G & 4G Plus Network, so you’ll get the same great coverage & service. Check out the full coverage map here. All plans come with unlimited national calls to landlines, mobiles, special numbers like 13/1300/1800 & voicemail and national & international text and MMS. All call &data inclusions are for use within Australia. International roaming is not included as part of your service. If you have a plan with data banking, any unused data will automatically roll over into your bank in the next bill cycle. Some plans are subject to an overall data banking cap of 500GB, and any unused data exceeding this limit will not roll over to the next billing cycle. Any unused data on plans without data bank feature will expire at the end of the bill cycle. Dodo’s Acceptable Use applies to all inclusions.

This service is not compatible with e-SIM or any devices (like watches) that use e-SIM to connect to the mobile network.

Dodo acts as a reseller of Optus services. Dodo is responsible in supplying these services to our customers and we have no other affiliation or relationship with our wholesalers outside of our wholesale agreements.

Minimum contract term

1 Month

Bundling Requirements

This service does not require you to bundle any other Dodo Services.

Equipment Required

We’ve kept it simple, so all Dodo plans are BYO mobile phone. You will need a 4G Compatible Mobile Handset and Dodo SIM for this service. Dodo doesn’t supply mobile handsets. Postage of the SIM is free.

Information about Pricing

Plan Details

Plan $10 $20 $30 $40
Mobile Data Included 

2GB

20GB

40GB

80GB

Data Banking No

Yes
(Up to 500GB)

Yes
(Up to 500GB)

Yes
(Up to 500GB)

Excess Data

$0 with speeds slowed to 1Mbps when you go over included data

Standard National Calls

Unlimited

Standard Mobile Calls

Unlimited

International Call Credit

N/A

$100

$200

$300

Minimum Monthly Charge

$10

$20

$30

$40

Minimum Contract Term 

1 Month

Click here for international call rates

 

Plan $10 $20 $30 $40

Calls to 13/1300

Yes

Yes

Yes

Yes

Standard National and International SMS

Yes Yes Yes Yes

National and International MMS

Yes Yes Yes Yes

Voicemail

Yes Yes Yes Yes

Premium Calls and MMS

No No No No

 

Plan add-ons $10 $20 $30 $40

Data Pack: $10 = 5 GB

Yes

Yes

Yes

Yes

International Talk Pack: $5 = $100

Yes Yes Yes Yes

 

Other Information

Monitoring your usage

You can view up to date information on your data usage via my.dodo.com. We’ll also send you SMS alerts in near real-time when you are close to running out of your monthly data allowance. Once you have no data remaining, we’ll send a final SMS to let you know and your service will be slowed to a maximum of 1Mbps for the rest of that monthly billing cycle. We will not charge any excess data fees. You can purchase more data via MyDodo or upgrade your plan once per month for increased data allowance.

Data banking

Data banking is available on specific plan type(s) and allows you to rollover the data which has not been used within the billing month of usage, to the next month. Your data bank will expire if you downgrade to a smaller plan, or your bill is unpaid.

Using your service overseas

Your service is for use in Australia only. You won’t be able to make and receive mobile phone calls, text messages and MMS messages, or access the internet while you are travelling overseas.

How to pay for your service

You must pay for your service by direct debit from your credit or debit card and no additional fees apply. Monthly fees in advance and usage charges incurred during the month are on the date of bill issue.

Statements

Dodo will issue your monthly statements to your nominated email address. Any add-ons will be charged and invoiced at point of purchase.

Plan Changes

You may change your plan once per bill cycle. When you upgrade, the change will take effect immediately. When you downgrade, the change will apply in the next bill cycle. Any promotions or discounts will be removed when changing plans. Data bank will be lost if you downgrade to a plan without this feature.

Customer Service Contact Details

Phone: 13 dodo (13 36 36)
Website: my.dodo.com

Complaints and Disputes

If you have a complaint or a dispute, log into My Dodo where you will be able to raise a ticket in relation to your complaint or dispute.

Telecommunications Industry Ombudsman 

If you are not satisfied with how your complaint has been handled by Dodo, you may contact the Telecommunications Industry Ombudsman via 1800 062 058. Full contact details are available at www.tio.com.au/about-us/contact-us.

Download

Dodo Post Paid Mobile (PDF)