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Online Support Request

Due to the escalating situation with COVID-19 (Coronavirus) around the world, we’ve had to adjust our working conditions, please ensure that you have followed the online help and troubleshooting guides before proceeding*

*Please enuse that all cables are connected correctly and securely.
Most issues can be fixed  by turning off ALL devices for at least 10 seconds, including modems, computers, power line adapters etc. Then turn them back on.

Online fault form

Name

Modem status

Is "Power" light green?
Is your "WAN/ADSL/Sync" light green?
Is you "Internet" light green?
Is the "WLAN" light green?