Your cart summary

Your cart is currently empty.

Dodo bird

Victorian Concession News

Recently the Department of Human Services (Vic) has changed the process of how some concessions should be calculated in relation to the discounts you receive from Dodo Power & Gas.

Previously for the Annual Electricity, Off Peak / Controlled Load Concession and the Winter Energy Concession your concession amounts were calculated before your discount was applied and was deducted from your usage before the discount was calculated.

These concessions are now calculated on your energy account, after the application of discounts, and these concessions will no longer be deducted from usage before the discount is calculated.

This will mean that while your concession totals will be smaller, your Pay on Time Discount amount will be larger.

The Department of Human Services (Vic) also moved to rename the Off Peak Concession, and clarify the eligibility requirements for this concession.

The Off Peak Concession has been renamed to the "Electricity Controlled Load Concession" and only applies to separately metered "controlled load" electricity appliances, such as off peak hot water heating or under slab floor heating. Off peak electricity for general household use (even if it includes hot water heating) is not eligible for the Electricity Controlled Load Concession.

Click here for more information on this concession.

The Department of Human Services (Vic) has clarified the concession treatment of credits or payments for solar generated electricity.

Solar Feed-in credits are now to be included in the calculation of the total bill that concessions are applicable to, reducing the total amount that the concession is calculated on.

The Victorian state government will make available a one-off $250 payment to provide direct support to vulnerable Victorian households experiencing energy bill stress due to the COVID-19 pandemic for more information on how to apply visit


Who can apply?


  • A Victorian residential energy consumer (not required to be the account holder named on the electricity bill)
  • Receives one of the following concession benefits:
    • Centrelink Pensioner Concession Card
    • Jobseeker, Youth Allowance, Austudy or Abstudy
    • Department of Veterans Affairs Pensioner Concession Card (DVA Pensioner Concession Card holders will be able to apply online from 1 March 2021 or may access the bonus through a manual application from 1 February 2021 – email [email protected])


How to apply?


Application can be made via:

  • [email protected] for DVA Pensioner Concession Card holders who want a manual application before 1 March 2021
  • 1800 000 VEC (832) to receive general support or be connected with an approved community organisation who can assist you with your application

The Victorian Government has updated their name to “The Departments of Families, Fairness and Housing” and have split the departments to include concessions and government grants under “The Department of Health”.

Updates to correspondence and new branding for this change are currently under way by the Victorian Government and further updates for this will be provided in due course.

New South Wales Rebate News

The NSW Government is trialing a new way to help people on low incomes reduce their electricity bills by installing 3 kilowatt solar systems on their homes. The program aims to improve energy affordability by helping households unlock long term savings on their electricity bills. This program is only available for up to 3,000 households that live in selected regions and meet the eligibility criteria.

If you have further questions about the trial, you can talk directly to someone at Service NSW by calling 13 77 88, or can send an email to [email protected].

More information is also available here

Queensland Concession and Rebate News

Apply for concessions and rebates for Dodo Energy that can help with living cost pressures for our Queensland Customers. Check out what’s available at

South Australian Concession and Rebate News

The concession amount is indexed each financial year. For 2020/21, you may be eligible to receive up to $231.41 to cover energy payments, including fuels used to generate energy (eg LPG bottled gas and petrol). This also applies to the Medical Heating and Cooling Concession that is paid directly to customers.