Customer Service
13 dodo (13 36 36) 10am to 7pm AEST (Monday to Friday)
or Billing &
Account Enquiries
Sales
13 dodo (13 36 36) 10am to 7pm AEST (Monday to Friday)
or Sales
Information
Technical Support
13 dodo (13 3636) (24hrs 7 days a week)
Or Technical
Assistance
Dodo Enquiries & Payments
P.O. Box 6097
St.Kilda Rd Central, Vic, 8008
Or click here.
Interpreter Service
If you need the assistance of an interpreter, please call the
Translating and Interpreter Service (TIS National) on 131 450 and
ask to be connected to Dodo Australia. Please call between (10am to
7pm AEST) Monday to Friday.
National Relay Service
TTY users phone 133 677 then ask for:
13 3636 for Customer Service, Sales and
Technical Support
ABN
74 680 877 366
FAX
1300 552 649
International Customer Service
+61 3 8256 6701
TELL US ABOUT IT! - DODO'S FEEDBACK AND COMPLAINT POLICY
Please tell us if you have any concerns or complaints about our
service.
We at Dodo are committed to providing excellent customer
service. To do that we need to know where things are going wrong,
and we need you to help us.
Please tell us about any concerns, problems or complaints you
may have about our products or services. We also welcome any
helpful comments or compliments you may want to make about our
staff or products.
We take your feedback seriously, as we think it is the best way
for us to identify and correct our problems, all of which will help
improve our service to you.
Talk to us first!
Please call us on 13 dodo (13 36 36) and let one of
our customer service representatives know about your problem or
complaint. We will try to resolve your problem right away, and if
we cannot, we will take steps to get the problem resolved as
quickly as possible. We will acknowledge receipt of your written
(mail/fax/email) complaint within 48 working hours. We will seek to
provide a fair and reasonable resolution in a welcoming and
courteous manner at the first contact. In the event we are unable
to resolve your complaint at first contact, we will explain why and
give you a timeframe if at all possible. We will also advise you of
our follow up processes to keep you informed of the progress of
your complaint.
Complaints / Feedback
If you have a complaint that you would like resolved or you
would like to provide us with your feedback you can call us on 13
dodo (13 36 36) or simple fill in the Online Support system
at http://response.dodo.com.au
Please provide your username, account number, date of
birth, contact phone number, your address and details of your
complaint / feedback
privacy@dodo.com.au -
Privacy complaints
If your complaint relates to how we have collected, held, used
or disclosed personal information, or you wish to know what
personal information we hold about you, please address your
complaint our Privacy Compliance Officer.
You can also send us a letter detailing your concern or
complaint to:
Complaints Team
P.O. Box 6097
St Kilda Road Central VIC 8008
Remember - we are always happy to provide you with a written
response, all you need to do is ask.
If you are still unhappy with Dodo
If you are unhappy with our efforts to resolve your complaint or
problem, then you have the right to ask to have your
complaint referred to a higher level within our customer service
centre. We will have one of our complaint managers review your
problem and provide you with a prompt response.
You can also get an independent review of your complaint.
If you remain unhappy with our resolution of your complaint, you
also have the right to refer the complaint to the
Telecommunications Industry Ombudsman (TIO). The TIO is a free and
independent alternative dispute resolution scheme for small
business and residential consumers in Australia, who have a
complaint about their telephone or Internet service.
Telecommunications Industry Ombudsman
Freecall: 1800 062 058*
Website: www.tio.com.au
TTY: 1800 675 692
Translator & Interpreter Service: 131 450
* Calls from mobile phones will be charged at the applicable
mobile rate.