What hardware are you returning to DODO?
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Collect all the equipment and associated accessories (preferred in its original box).
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Take them to your preferred Australia Post store and present the code that we have sent you via SMS and email to the staff at the counter to have your return packaged and processed free of charge. If you do not have the code already, please contact us on 133636.
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Keep your receipt as a record of your return.
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Please return the handset within 30 days to avoid a handset non-return fee.
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Click here to locate your closest Australia Post.
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Click here to download the Dodo External Repair Agreement.
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Complete and sign the Dodo External Repair Agreement (ERA).
Send back all the items you have and we’ll be in contact if there are any major issues.
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Take the hardware listed below to your preferred Australia Post store and present the code that we have sent you via SMS and email to have your return packaged and processed free of charge. If you do not have the code already, please contact us on 133636.
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Keep your receipt as a record of your return.
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Please return the hardware within 30 days to avoid a hardware non-return fee.
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Click here to locate your closest Australia Post.
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Set Top Box
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Power lead with power pack
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Remote with batteries removed
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HDMI Cable
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Ethernet Cable
Send back all the items you have and we’ll be in contact if there are any major issues.
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You’ve let us know that you no longer require your hardware.
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Shortly after you will receive a return code via SMS and email.
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Take the hardware to your preferred Australia Post store and present the code to have your return packaged and processed free of charge. If you do not have the code already, please contact us on 133636.
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Keep your receipt as a record of your return.
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Please return the handset within 30 days to avoid a handset non-return fee.
-
Click here to locate your closest Australia Post.
Send back all the items you have and we’ll be in contact if there are any major issues.