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Moving soon?

Let us help make moving easy

moving home soon

How to move

  • Have your account number handy
  • Call us, or send us a live chat message
  • Choose your disconnection and installation dates
  • Sit back while we do the heavy lifting
  • Choose your internet or energy plan
  • Call us, or send us a live chat message to sign-up
  • Choose your installation dates
  • Sit back while we do the heavy lifting 

Moving with Dodo is simple

Move your internet + energy with one call to 1300 193 302

Our dedicated movers' team will look after you

Bundle your internet + energy and save

Frequently asked questions

Energy

It takes around 3 business days to move your energy connection. If your connection is urgent, we may be able to connect you faster depending on your location. There may be an extra charge for an urgent connection. 

Internet

Internet connection time frames vary depending on your location, technology type and existing set up at your new address. Most connections take between 3 - 10 business days. It could be up to 20 days, depending on the service available at your new address.   

Energy

You let us know when and where you’re moving, then we’ll contact the energy distributors who supply your new address to get you connected.  

Internet

You let us know when you’re moving, and your new address. We’ll see what internet technology (nbn™ or ADSL) is available in your area and help you choose the right plan. We’ll then organise for the internet to be connected at your new address as close as possible to your requested date. 

If you’re an existing Dodo customer, we’ll also disconnect your internet service from your old address on your chosen date. If you’re not a Dodo customer, you’ll need to contact your existing service provider to disconnect your connection. 

Once your move is sorted, we’ll send you an email to confirm everything.

Energy

Connection or moving fees depend on the distribution zone of your new address. We’ll let you know about any costs when you contact us to move. 

Internet

If you’re already a Dodo customer, you may need to sign-up to a new plan when you move. This depends on the type of internet connection available, and the location of your new address. If you need to sign-up to a new plan, there may be an upfront payment for your first month and connection fee. 

If you’re a new customer, connection fees will depend on the term you choose. 

 

Energy

Your energy plan may need to change depending on your state and location. Different areas have different energy distributors with different rates and discounts. We’ll be able to talk you through everything over the phone or live chat. 

Internet

If you’re already a Dodo internet customer, you may need to sign-up to a new plan when you move. This depends on the type of internet connection available, and location of your new address.  

Energy

In most cases, you won’t need to be home as we’ll connect your energy remotely. If you do need to be home, we’ll let you know. 

Internet

Usually we can connect your internet remotely. 

If we need to make a physical connection at your place, you’ll need to be home for a technician to do the work. A technician visit will depend on the infrastructure at your new address. For example, if your new address is nbn™ ready but hasn’t been connected before, or if the address hasn’t had an active phone line in a while, you’ll need a technician to come out. 

 

Bundle your energy + internet when you move and save

Save up to $120/year on your internet bill when you bundle your internet + energy plans with Dodo.

Save $5 every month for each active electricity and gas service at your address. Up to $120 saving in VIC + NSW. Up to $60 in SA + QLD.

We can help

Monday to Friday
10am - 7pm AEST