As bushfires continue to burn across Australia, we know some of our customers and volunteers will need help from us.
Whether you are affected short-term or longer-term, you may be eligible for relief solutions to support you through this difficult time.
- Financial hardship assistance Financial Hardship Policy
Energy payment assistance Energy Assistance Program
If you’ve received a payment reminder, suspension or disconnection notice, please contact us to make an alternative arrangement.
Dodo Mobile, Phone and Internet
If you have been affected by recent bushfires call us to discuss your eligibility for bushfire relief options between Monday to Sunday 8am – 7pm AESDT on 1300 038 224.
Dodo Power and Gas
If you have been affected by recent bushfires call us to discuss your eligibility for bushfire relief options between Monday to Friday 8am – 7pm AESDT on 1300 038 224.
If you are experiencing mobile network difficulties, please be aware that you are still able to dial emergency services on 000 and international standard emergency number on 112.