My Home Phone Isn’t Working

Step 1: Make sure your phone is connected properly


If all you have is a Home Phone service, your phone connects directly into a telephone wall socket.


If you have a phone and internet service, we’ll need to ensure all sockets have filters connected

Step 2: Select an issue that best describes your problem

Please Note: The troubleshooting pages above are not for an NBN Fibre Phone or VoIP service.

'Chat Now' if your VoIP/Fibre phone isn't working.