My ADSL Isn’t Working Properly

Step 1: Make sure your connected properly

If you don't use your home phone, your modem connects directly to a telephone wall socket.


If you use your phone, we’ll need to ensure all sockets have filters connected

Step 2: Select an issue that best describes your problem

Please Note: The troubleshooting pages above are not for NBN.

'Chat Now' if your NBN service isn't working.