Call 13 dodo (13 36 36) 8am to
6pm AEST Monday to Friday
To fax a document to us dial 1300 37 43 19
Email: Customercare@dodo.com.au
Sales
Call 13 dodo (13 36 36) 10am to 7pm AEST (Monday to Friday)
Enquiries & Payments
Dodo Power & Gas P/L
PO Box 6097
St Kilda Rd Central
VIC 8008
Interpreter Service & National Relay Service
Dodo Power & Gas ABN
15 123 155 840
TELL US ABOUT IT! - DODO'S FEEDBACK AND COMPLAINT POLICY
Please tell us if you have any concerns or complaints about our
service. We at Dodo are committed to providing excellent customer
service. To do that we need to know where things are going wrong,
and we need you to help us.
Please tell us about any concerns, problems, or complaints you
may have about our products or services. We also welcome any
helpful comments or compliments you may want to make about our
staff or products. We take your feedback seriously, as we think it
is the best way for us to identify and correct our problems, all of
which will help improve our service to you.
Talk to us first!
Please call us on call 13 dodo (13 36 36) and let one of our
customer service representatives know about your problem or
complaint. We will try to resolve your problem right away, and if
we cannot, we will take steps to get the problem resolved as
quickly as possible. We will acknowledge receipt of your written
(mail/fax/email) complaint within 48 working hours. We will seek to
provide a fair and reasonable resolution in a welcoming and
courteous manner at the first contact. In the event we are unable
to resolve your complaint at first contact, we will explain why and
give you a timeframe if at all possible. We will also advise you of
our follow up processes to keep you informed of the progress of
your complaint.
customercare@dodo.com.au -
Enquiries and Complaints If you have a complaint that you would
like resolved, you can e-mail this address. Please provide your
username, account number, date of birth, contact phone number, your
address, and details of your complaint.
privacy@dodo.com.au -
Privacy complaints If your complaint relates to how we have
collected, held, used or disclosed personal information, or you
wish to know what personal information we hold about you, please
address your complaint our Privacy Compliance Officer.
You can also send us a letter detailing your concern or
complaint to:
Dodo Power & Gas Complaints Team
P.O. Box 6097
St Kilda Road Central VIC 8008
Remember - we are always happy to provide
you with a written response, all you need to do is ask.
If you are still unhappy with Dodo Power & Gas
If you are unhappy with our efforts to resolve your
complaint or problem, then you have the right to ask to have your
complaint referred to a higher level within our customer service
centre. We will have one of our complaint managers review your
problem and provide you with a prompt response. You can also get an
independent review of your complaint. If you remain unhappy with
our resolution of your complaint, you also have the right to refer
the complaint to the Energy Ombudsman for your State. The Energy
Ombudsman service is a free and independent alternative dispute
resolution scheme for small business and residential consumers who
have a complaint about their electricity or gas
service.
Energy and Water Ombudsman Victoria (for complaints you
can't resolve with Dodo Power & Gas)